FAQs

ikigii is the first app in the region that integrates the crypto world and traditional banking into a single dollar and crypto account, with an intuitive, fast and secure experience. With ikigii you can buy, sell, send and receive Bitcoin, Ethereum, USDC and USDT, and convert them to dollars — or vice versa — in a matter of seconds. In addition, you get a Visa Debit card and a savings account with 4% annual interest.

Download Ikigii on the App Store and Google Play in Panama, Bolivia, Colombia, Honduras, Costa Rica, Guatemala, and Honduras (more countries coming soon) and follow the steps to create your account.

It is currently available in Panama, Bolivia, Costa Rica, Guatemala, and Honduras and will soon be available in more countries.  

Regardless of your nationality or place of residence, you can have ikigii.

On ikigii you can trade the following cryptocurrencies: BTC, ETH, USDC and USDT. For transactions with ETH, USDC and USDT, the ERC20 network is used, for BTC transactions, the bitcoin (BTC) network is used.

For the time being, ikigii does not offer the option of making direct exchanges between users (P2P).

You can buy, sell, send and receive BTC, ETH, USDT and USDC. In addition, you can convert your cryptos to dollars and live in seconds. You'll see your updated balances for each cryptocurrency and the movement history.

You can make transfers between your own accounts or to third parties within Towerbank and to other banks in Panama or outside Panama. In addition, you can convert your dollars to crypto and live in seconds. You'll see your updated balances for each account and the movement history.

The 2% spread is maintained in both transactions. There are no charges for using the application.

The limit will depend on the financial profile assigned to you, depending on the income you declare in your application and the amount of your investments in crypto.

There are no account maintenance fees, and your debit card is shipped for free.Using the Soft Token for transactions is also free, and the debit card has an annual fee of $26.75 USD.

To activate your account, an initial deposit of $100 USD or its equivalent in crypto is required.

To receive funds in dollars or euros in your account, visit this information:
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The debit card has an annual cost of $26.75 USD. Additionally, fraud insurance for $3.00 USD + taxes (7%) per month will apply.

Your debit card should arrive at your home within 10 business days after opening your account. If that time has passed and you still haven't received it, please let us know.

Contact us immediately on our service channels to guide you.

Yes, with your debit card you can withdraw dollars at any Visa-accepting ATM worldwide, and ATM withdrawals are free in Panama.

It lets you access immediate liquidity without selling your Bitcoin investment, which can be advantageous if you expect your assets to appreciate over time.

Son préstamos en dólares o stablecoins que puedes obtener utilizando tu Bitcoin (BTC) como garantía. Es una forma segura de acceder a liquidez sin necesidad de vender tus criptoactivos, manteniendo su potencial de valorización. Todo el proceso está respaldado por Towerbank.

Currently, only Bitcoin (BTC) is accepted as collateral. You can receive your loan in U.S. dollars (USD) or in stablecoins such as USDT or USDC.

The minimum is $1,000 USD and the maximum is $250,000 USD. If you need a larger amount, please contact us at soporte@ikigii.com.

LTV is the ratio between the amount you borrow and the value of your collateral. In ikigii, you can borrow up to 50% of your BTC’s value.

If BTC’s value falls and your LTV reaches 65%, a margin call is triggered.

A margin call is the alert you receive from Ikigii when, due to a drop in BTC price, your loan-to-value ratio (LTV) hits 65%. At that point, you must deposit more BTC or repay part of your loan to bring your LTV back below the permitted 50% limit.

No. Your BTC remains yours but is locked while the loan is active. Only in the event of default—or if the liquidation threshold is reached—will your BTC be sold to cover the outstanding loan balance.

Yes. You can repay your loan at any time before maturity with no prepayment fees.

The loan has an initial term of one year and can be renewed annually (subject to the bank’s evaluation and approval). You may repay the principal at any time during the term without penalty. Interest can be paid: Upfront (deducted at disbursement), monthly, quarterly, at maturity.

Interest depends on the payment option you choose: Upfront: Nominal 10% (11.14% effective), deducted from the disbursement. Monthly or Quarterly: Nominal 10% (11.14% effective). At Maturity: Nominal 11% (12.15% effective), with principal and interest due at the end.

Approval and payout are instant—you only need to have the BTC you’ll use as collateral in ikigii.

Your Bitcoins are held securely in Ikigii, backed by Towerbank—a regulated bank with over 50 years of experience.

If your BTC’s value rises, your LTV automatically improves, reducing your liquidation risk. You can also use that extra collateral margin to request an additional loan or renew your contract on better terms.

You can use the BTC you’ve provided as collateral in Ikigii to cover the outstanding loan balance.